FAQ

Air Charter International now offers you “SkySearch” a first of its kind in the charter industry. Our advanced systems are now directly available to you, the customer, giving you immediate access to over 5000 active aircraft around the world, up-to-date empty leg availabilities and the ability to book your charter online.

How it Works

Companies as well as individuals can sign up for free, allowing them to book their own charter through an easy step-by-step process. Simply add a charter enquiry and let the system guide you through the process – from obtaining budgetary prices and selecting your preferred aircraft to confirming your charter and completing your flight online. All you need to do is show up at your airport of departure!

Benefits

SkySearch members will save time and money by booking their charters online. In addition to this, you will have access to the latest empty leg availabilities, enjoy special promotions and discounts on your charter flight, and subscribe to our ACI.info newsletters and flyers. SkySearch also offers an attractive frequent flyer program and additional services for our Gold and Platinum members.

SkySearch allows you to enter your own contact details and the details of your charter requirements via a user-friendly interface. Once a charter requirement has been entered, it will be matched to our extensive aircraft database. You will immediately see on-screen the three best aircraft for your requirement and a budgetary estimate for your flight/s. Further aircraft options are also available.

Users can then select their preferred proposal and request a quotation. Air Charter International’s dedicated charter team will then obtain a competitive quotation. As the enquiry progresses, you will be able to use the SkySearch interface for transfer of the necessary documents. The SkySearch interface will allow you to manage your own enquiry in a streamlined method as your enquiry progresses.

Why Use SkySearch?

• Immediate access to budgetary estimates for your charter requirement
• Access to Air Charter International’s extensive pre-validated operator/aircraft database
• 24/7 access to Air Charter International’s dedicated Charter Sales team
• Support of Air Charter International’s experienced Flight Operations team who will ensure that all aspects of your charter go smoothly

This page allows you to edit your user profile at any time. Keeping it up-to-date will help us to contact you regarding your charter requirements. If you need to make changes, simply update the fields which need to be changed, then click ‘Save Changes’ at the bottom right of the window.

Note that fields marked with an asterisk (*) are mandatory fields which must be completed. Information in the additional fields will help us to provide the best possible service and solutions for your charter requirements.

This page gives you control over your account settings and preferences within SkySearch. We will only use the information you provide for official communication from Air Charter International regarding information relevant to your business. Note that the fields marked with an asterisk (*) are mandatory.

Coming soon! The SkySearch team is currently working on an exciting loyalty prrogram as well as additional features and developments for our trusted clients. Upgrading your SkySearch account will allow you to take advantage of additional SkySearch features. For further information, please contact the Air Charter International Sales Team on sales@aircharter-international.com or +971 4807 0707.

This page allows you to enter contact details for your reference and convenience. To edit, simply click in each field and enter the relevant information. When complete, click the ‘Save Changes’ button at the bottom right of the page. Note that fields marked with an asterisk (*) are mandatory.

Step 1: Add a New Charter Enquiry
Once you have registered with SkySearch, you will be able to create your own charter enquiries. From your home page, simply click on the heading ‘Add a New Charter Enquiry’. Then simply follow the instructions on each page to enter the details of your requirement. Once you have entered all the details of your charter requirement, you will be presented with a summary of your request. If you need to make changes, click on ‘Back’ and edit the details accordingly. Once you have completed this step, click on ‘Submit Enquiry’ to move on to the next step – Selecting Your Charter.

Note that once an enquiry has been submitted, you cannot make any changes. If necessary, you can archive the enquiry and create a new enquiry.

Step 2: Select a Charter
Once you have submitted your enquiry (Step 1), SkySearch will analyse your charter requirement and search the aircraft database to find suitable aircraft. The prices seen at this stage are budgetary prices only, based on current market rates. If you wish to receive a firm quotation for any of the aircraft options presented, click on ‘Select this Aircraft’ underneath your preferred aircraft.

You will be asked to confirm that you wish to receive a formal proposal; once you have clicked on ‘Send me a formal proposal’, a request will be automatically sent to the SkySearch team. You can expect a quotation within 24 hours.

Step 3: Accept Charter Proposal
Once your request for a formal proposal (quotation) has been processed, your proposal will be available both through the SkySearch interface and an email sent to you. To accept the proposal, log in to SkySearch and first view the proposal. At this point you can also add comments if you wish. Select the proposal which you want to accept, then click on the ‘Accept Charter Proposal’ button.

Step 4: Confirm Charter Flight
Once you have accepted the Charter Proposal, the SkySearch team will send you an email with a “Confirmation of Fixture” attached. This document is not a contract; however, by signing this document you agree to the general terms and conditions of your Charter Flight. In order to confirm your flight, the Confirmation of Fixture must be signed and sent back to the SkySearch team (either by scanning the signed document and uploading it to your Charter Enquiry; or by faxing it directly to ACI). Once your signed copy of the Confirmation of Fixture has been received, a member of the SkSearch team will be in contact with you in order to process your Charter Contract and payment. You can view the Confirmation of Fixtures from your home page – open the Charter Enquiry for which you whish to view the Confirmation of Fixture received and click on the “Step 4 Confirm Charter Flight” button. Click “View Confirmation of Fixtures”. You have the ability to view, add comments or upload a signed copy to any of the Confirmation of Fixtures listed.

Step 5: Show up and Fly
Once the Charter Contract has been signed off by both parties (i.e. the operator and you as the client) and payment has been made, your charter flight is ready for take-off. You will receive a Flight Briefing with all the details of your charter flight via email. You can also view the Flight Briefing from your home page on the SkySearch interface. We recommend you print this document as it contains important details regarding your charter flight schedule, time and airport of departure, passenger listing, special requests and any other relevant flight information. Open the Charter Flight for which you wish to view the Flight Briefing. Click “Step 5 Show up and fly” button. Click “View Flight Briefing”. Enjoy your flight!

If you wish to cancel an enquiry, click on the ‘Cancel Enquiry’ button at any time. Your cancelled enquiries are available for viewing via the ‘View Archived Enquiries’ button on the home page at any time. Note that enquiries cannot be deleted (only archived).

Cargo Charter: hire of a cargo aircraft for exclusive temporary use.

Charter Contract: a legal contract signed by both the charterer and aircraft operator. This will include terms regarding payment and cancellation policies.

Charter Proposal: a quotation from a single operator for a specific flight. Note that aircraft availability is not guaranteed until a COF and Charter Contract have been signed.

Confirmation of Fixture (COF): a document signed by the charterer and Air Charter International to agree on general terms of fixture. It is signed after a charter proposal is accepted, and before the charter contract is signed. The document is not a legal contract; however, it indicates that both parties are committed to proceeding with the charter according to the agreed terms.

Helicopter Charter: hire of a helicopter (powered by rotating blades) for exclusive temporary use. Helicopters are capable of hovering, vertical flight, and horizontal flight in any direction.

Medivac Charter: hire of an air ambulance aircraft for exclusive temporary use (including air ambulance equipment and medical personnel).

Operator: a company which holds a valid Air Operator’s Certificate (AOC). Note that Air Charter International only uses operators which have been pre-validated by our experienced team to ensure that your charter is carried out as safely and smoothly as possible.

Passenger Charter: hire of a passenger or executive aircraft (fixed-wing) for exclusive temporary use for any number of passengers.

The SkySearch team is working on an exciting loyalty program that will be available exclusively to SkySearch members. SkySearch members will be notified about the launch of the SkySearch loyalty program. Stay tuned! For any questions or suggestions, please feel free to contact the sales team at sales@aircharter-international.com.

Air Charter International’s dedicated Sales Team is available 24 hours a day, 7 days a week. Simply email us on sales@aircharter-international.com, or call us on +971 48070707. Further details can be found by clicking on the ‘Contact Us’ link in the top right of the page.

TERMS OF WEBSITE USE
This page (together with the documents referred to on it) tells you the terms of use on which you may access and use the publicly accessible areas of our SKYSEARCH website www.aircharter-international.com and www.skysearch.aero (“our Site”)

Please read these Terms of Use carefully before you start to use our Site. By using our Site, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please do not use our Site.

OWNERSHIP OF SITE
Air Charter International (Arabia) Ltd, operator of the SkySearch website www.skysearch.aero is a company incorporated in the British Virgin Islands with registered offices at Craigmuir Chambers, P O Box 71, Road Town, Tortola, British Virgin Islands and an operational base at Suite 513, LOB 15, Jebel Ali Free Zone, Dubai, UAE.

SKYSEARCH – MEMBERSHIP: TERMS AND CONDITIONS
The SkySearch Membership service is provided for your personal use subject to these Terms and Conditions.

Each user is permitted one member ID and login.

This web site service is intended to provide ACI clients with budgetary prices and availability of aircraft for charter flights. The following terms apply to your use of the SkySearch website. Your continued use of this site signifies your acceptance of these terms and conditions:

• Initial charter prices are budgetary prices and are provided only as an indication as to the possible costs
• All Charter Prices are subject to aircraft availability
• ACI does not guarantee that the budgetary price given will be the actual charter rate (again, this depends on appropriate aircraft being available etc)
• Members will be given access to ACI newsletters and ACI reserve the right to terminate any membership accounts if they believe that the member is in breach of these terms.

To provide the service it is necessary to hold certain personal information. Any personal information which we collect, except to the extent that we are required of permitted by law, will be used solely for the purposes of providing the Service.

Members must be eighteen (18) years of age or over to register with SkySearch.

When you register with SkySearch you are required to create a password. You must keep this password confidential and must not disclose or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that some else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service.

You must ensure that the details you provide on registration or at any time are correct and complete. Provision of incomplete data may restrict your access to the site.

If Air Charter International has reason to believe that there is likely to be a breach of security, these Terms and Conditions or misuse of the site we may require you to change your password or may suspend your use of the website.

You are required to update your personal details as often as necessary. This can be done by using the “Edit my Profile” or “Edit my Account” tabs on the website. This will ensure that we provide as accurate and up to date service as possible. Please visit this page or email us in any of the information that we hold about you is incorrect or needs to be updated or deleted.

ACCESS TO THE SITE
Access to our Site is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.

INTELLECUTAL PROPERTY
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any pages from our Site for your personal reference and you may draw the attention of others within your organisation to material posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any images, video or audio sequences or any graphics separately from any accompany text.

Our status, and that of any identified contributors, as the authors of material on our Site must always be acknowledged. You must not use any part of the materials on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, if requested by us, return or destroy any copies of the materials you have made.

SITE UPDATES
Our Site will be updated regularly and the content may change at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time and we are under no obligation to update such material.

LIABILITY
As our Site is provided free of charge the material displayed on our Site is provided without any guaranties, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
• Any and all liability, whether arising in contract, tort or otherwise, for any direct, indirect or consequential loss or damage incurred by any user in connection with our Site or in connection with the use, inability to use, or results of the use of our Site, any websites linked to it and any materials posted on it
• This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

YOUR INFORMATION
We process information about you and by using our Site you consent to such processing and you warrant that all data provided by you is accurate.

MISUSE OF OUR SITE
You must not misuse our Site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

LINKS TO/FROM OUR SITE
You may link to our home page provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from you use of them.

APPLICABLE LAW
By accessing this website and obtaining the facilities, products or services offered through this website, you agree that the law of the United Arab Emirates (UAE) shall govern such access and the provision of such facilities, products and services and you agree to submit to the exclusive jurisdiction of the UAE courts.

VARIATION TO THESE TERMS
We may revise these terms of use at any time by amending this page. As these terms are binding on you, you are advised to check this page regularly to be aware of any changes. Some of these terms may be superseded by provisions or notices published elsewhere on this Site.

SPECIAL ADMONITIONS FOR INTERNATIONAL USE
Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable “Content”. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from “our Site” or the country in which you reside.

PRICES, ORDERING AND PAYMENTS

• All product prices remain valid for the period stated
• Clear instructions will be given to for the order process.
• Payment by all major credit/debit cards is accepted. All payments are processed by Network International
• Completion of the order process includes your consent to be bound by these ACI terms and conditions and privacy policy.
• Submission of your order does not constitute a legally binding contract until you receive an email from us confirming your booking with full details and a booking reference.
• Where an order is cancelled, a refund of payment will be made to the card used for when placing the order.

YOUR CONCERNS
If you have any concerns about material which appears on this Site, please contact skysearch@aircharter-international.com

To be added shortly